Last Updated: 22 June 2025
1. Introduction
This Privacy Policy describes how ITBO Solutions Private Limited and its affiliates (collectively “ITBO Solutions Private Limited,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your personal data through our website https://itbo.in/ (“Platform”).
You may browse certain sections of the Platform without registering. We do not offer products/services under this Platform outside India. Your personal data will be stored and processed in India, in compliance with Indian data protection laws.
By accessing the Platform, submitting data, or availing of services, you consent to this Policy, the Terms of Use, and any applicable product/service terms. You also agree to be governed by Indian laws, particularly those concerning data protection and privacy. If you do not agree, you should not access or use the Platform.
Note: ITBO is a Business-to-Business (B2B) service provider. Our services are not intended for individual consumers or minors. We do not knowingly collect personal data from individuals under 18 years of age.
2. Grievance Officer
Name of the Office: DPO Office
Designation: Data Protection Officer (DPO)
Company: ITBO Solutions Private Limited
Address: E 275, Ground Floor, Noida Sec 22, Uttar Pradesh, 201301, India
Email: privacy@itbo.in
Working Hours: Monday – Friday (10:00 – 18:00 IST)
3. Information We Collect
We collect various categories of personal data from you during your interaction with the Platform. These include:
Identity and Contact Information: Name, date of birth, address, telephone number, mobile number, email ID, and any government-issued ID or address proof voluntarily provided.
Device and Technical Data: IP address, browser type, time zone, operating system, and device identifiers.
Transactional and Behavioral Data: Records of your interactions, preferences, site usage behavior, and information regarding your transactions with ITBO and its partners.
We may also collect aggregated data and analytics to improve user experience and system performance.
4. Purpose of Processing
Your personal data is processed for the following purposes:
Service Delivery: To verify your identity, register your account, and deliver the IT and cybersecurity services contracted.
Support and Communication: To respond to queries, provide assistance, and send administrative communications.
Operational Efficiency: To track Platform usage, troubleshoot issues, and improve service quality and features.
Marketing and Engagement: To inform you about product offerings, services, updates, and promotions based on your preferences (opt-out available).
Legal Compliance: To comply with applicable laws, respond to lawful requests, and protect ITBO, its users, and third parties.
Fraud Detection and Prevention: To ensure network and information security and detect any unauthorized or fraudulent activity.
5. Legal Basis for Processing
We process your data under the following lawful bases:
Consent: Where required, we seek your explicit permission for collecting and using your data.
Contractual Necessity: To fulfill obligations under the contract you enter into with us.
Legal Obligation: For compliance with applicable laws, tax requirements, and regulatory mandates.
Legitimate Interests: To improve our services, ensure security, and run business operations efficiently.
6. Sharing of Personal Data
Your personal data may be shared under the following conditions:
Internal Sharing: Within our company, with authorized personnel for operational and administrative needs.
Affiliates and Group Entities: To provide you with integrated services and support.
Service Providers and Business Partners: Including but not limited to logistics, cloud storage providers, analytics vendors, and financial service providers under contractual obligations to protect data.
Legal Authorities: In response to subpoenas, court orders, or other legal obligations, or when disclosure is necessary to protect rights or prevent harm.
Third-Party Integrations: When using third-party tools or services via our Platform, their data policies may also apply. You are encouraged to review those independently.
We do not sell or rent your personal information under any circumstances.
7. Security Precautions
We adopt appropriate security measures including encryption, access control, and secure servers to protect your personal data from unauthorized access, loss, misuse, or alteration.
Despite our best efforts, no transmission method over the internet is entirely secure. Users are responsible for maintaining the security of their login credentials and must immediately report any suspected breach to us.
8. Data Deletion and Retention
You may request deletion of your account and personal data by contacting us or through the Platform settings. However, we may defer or deny deletion requests if:
There are unresolved transactions, service commitments, or legal obligations.
The data is necessary for fraud prevention or historical operational analysis.
Data is retained only for the period necessary to fulfill the stated purposes or as required by applicable law. We may store anonymized data for analytics and reporting.
9. Your Rights
As per applicable Indian data protection laws, you have the right to:
Access, update, and correct your personal data
Withdraw your consent (not applicable retroactively)
Request data portability where applicable
Request erasure of data subject to certain conditions
Object to direct marketing communications
You may exercise these rights by writing to: privacy@itbo.in with the subject “Withdrawal of consent for processing personal data” or related requests. We may request identity verification before acting.
10. Consent
By submitting your personal data on the Platform, you:
Grant ITBO and its partners consent to use the data for the stated purposes
Confirm you are authorized to provide data on behalf of others, where applicable
Authorize ITBO and affiliates to contact you via email, phone, SMS, or messaging platforms for legitimate purposes
You may withdraw your consent by contacting the Grievance Officer. Such withdrawal may affect access to certain services.
11. International Transfers
If your data is transferred outside India to countries like the US or Canada, we ensure such transfers are done with adequate safeguards and in compliance with Indian data protection laws.
12. Cookies
We use cookies to:
Analyze site traffic and user interaction
Enhance your experience on the Platform
Remember preferences and login information
You can manage cookie settings through your browser or device settings. Some features may not function optimally without cookies.
13. Third-party Links
The Platform may contain links to external websites not operated by ITBO. We do not control or endorse the content or data policies of these websites and are not responsible for them. We recommend reviewing their privacy policies before disclosing any personal data.
14. Changes to This Policy
We may modify this Policy to reflect changes in law or our data practices. Material changes will be communicated through Platform notifications or email, where feasible. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.
Please revisit this page periodically to stay informed.