Terms of Service
Last Updated: 22 June 2025
These Terms of Service (“Terms”) govern your use of the website and services provided by ITBO Solutions Private Limited (“ITBO,” “we,” or “us”). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Overview
ITBO is a B2B (Business-to-Business) service provider specializing in IT system integration, cybersecurity solutions, and managed IT and cybersecurity services. These Terms apply exclusively to businesses and their authorized representatives.
2. Eligibility
By using our services, you affirm that:
You represent a business entity.
You are authorized to enter into agreements on behalf of that entity.
You are not a minor (under the age of 18).
3. Use of Services
You agree to use our services in compliance with applicable laws and regulations in India and not to:
Engage in any activity that disrupts or interferes with our services.
Attempt unauthorized access to our systems or other user accounts.
Resell, lease, or transfer our services without written permission.
4. Account Registration
Access to some services may require registration. You agree to provide accurate, complete, and updated information and to maintain the confidentiality of your credentials.
5. Data Privacy
Your use of our services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your data. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian data protection laws.
6. Intellectual Property
All content, trademarks, logos, and service marks displayed on our website or provided through our services are the property of ITBO or its licensors.
7. Third-Party Services
Our services may include links or integration with third-party services. We do not endorse or control these services and are not responsible for their content or practices.
8. Service Modifications
We may modify, suspend, or discontinue any part of our services at any time without notice.
9. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or completely secure service.
10. Limitation of Liability
To the maximum extent permitted under Indian law, ITBO shall not be liable for any indirect, incidental, or consequential damages.
11. Indemnification
You agree to indemnify and hold ITBO harmless from any claims or liabilities arising from your misuse of the services or breach of these Terms.
12. Termination
We may suspend or terminate your access to our services at any time for violation of these Terms or if required by law.
13. Refund Policy
Refunds for services are governed by the terms of the Master Services Agreement (MSA) or any signed agreement between ITBO and the customer. Where such an agreement exists, refund eligibility, conditions, and processes shall be as defined therein.
In the absence of a formal MSA, ITBO does not offer refunds for services rendered unless otherwise required by Indian law.
For product purchases (if any), returns—where applicable—must be initiated within 30 days and will be credited within 30 days to the original source of payment, subject to OEM terms and eligibility.
14. Pricing Policy
Product pricing will be as per the pricing listed by the respective OEM or supplier. ITBO does not guarantee price uniformity across vendors.
Services will be priced based on the scope and agreement between ITBO and the customer. The service rates may range from a minimum of INR 1,000 per hour to a maximum of INR 50,000 per hour, depending on the complexity, specialization, and contractual terms agreed upon.
15. Governing Law & Dispute Resolution
These terms are governed by the laws of India. Any disputes shall be resolved through arbitration in Noida, Uttar Pradesh, under the Arbitration and Conciliation Act, 1996.
16. Updates to Terms
We may revise these terms periodically. The updated version will be posted on our website with the updated effective date. Continued use of our services after such changes indicates acceptance of the revised terms.